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Dr Paul Heenan Dr Angela Munden Dr Gerard Hughes 89 Clapham

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Dr Paul Heenan Dr Angela Munden Dr Gerard Hughes 89 Clapham
Dr Paul Heenan Dr Angela Munden
Dr Desmond Coffey Dr Redmond Walsh
Dr Gerard Hughes
89 Clapham High Street, Clapham SW4 7DB
Tel: 020 3049 6600
Private Appointments: 020 3049 6600 (Option 5)
Fax: 020 3049 6601
Email: [email protected]
www.theclaphamfamilypractice.co.uk
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WELCOME TO CLAPHAM FAMILY PRACTICE
This booklet is provided in order to introduce you to our health care team and to help you to
make the best use of the surgery facilities. Our aim is to provide the highest standard of care
for you and your family. Please read this booklet carefully; this will help you to get the best
out of the services we offer.
Pearl
THE DOCTORS
There are five doctors in the partnership:
Dr Paul Heenan (male)
MB BCh (Dublin 1984) BAO Dip Obs
Medical interests include psychiatric care and minor surgery.
Dr Angela Munden (female)
MB BCh (Southampton 1983) DRCOG Dip Obs WSI
Medical interests include paediatrics, gynaecology and care of the elderly.
Dr Desmond Coffey (male)
MB BCh BAO (Cork 1975)
Medical interests include dermatology, chest diseases, asthma and immune deficiency disorder.
Dr Redmond Walsh (male)
MB BCh BAO (Dublin 1983) LRCSI LRCPI WSI
Medical interests include mental health and sports injury.
Dr Gerard Hughes (male) MB BS (London 1993) BSc (Hons) MRCP
Salaried Doctors
Dr Devika Unnikrishnan (female)MB BS 2005 University of Newcastle upon Tyne, MRCGP,
DCH, DFSRH, DRCOG
THE PRACTICE TEAM
Dr Heenan, Dr Walsh, Gazelle Howard
Sarah Nunn
Senior Receptionist
Marjorie Squires
Adele Mac Polin
Carol Masikane, Marylyn Vel
Yemisi Broughton RGN
Angela Ogden RGN
Felicia Mensah
RGN
Fiona Evans
31 clapham High street, london sW4
Tel: 020 7622 3147
FREE PRESCRIPTION
COLLECTION SERVICE
Do you request repeat prescriptions from Clapham Family Practice?
Arranging for it to be picked up,getting it to a local pharmacy and
then waiting for it to be dispensed can be time-consuming!!
Dr Atin Goel (male) MB BS 2005 University of London
Practice Management
Patient Services Manager Telephonist Practice Secretary
Nurse Practitioners
Practice Nurses
Nurse Support
Open Daily - Late 'til 10pm
Linda Tyler
www.theclaphamfamilypractice.co.uk
At Pearl Pharmacy we can make it easier. Did you know that you can
take your repeat prescription request to Pearl Pharmacy?
We can then have your dispensed prescription ready for collection in
our pharmacy when you call for it.
INSTANT PASSPORT
PHOTOGRAPH SERVICE
www.pearlclapham.com
Attract more business by placing your advert here. Simply call 0800 0234 196.
Make the most of your Pharmacy…
If you’re feeling off-colour, but don’t feel ill enough to go to the doctor, ask your pharmacist
for advice. Pharmacists have been trained to offer helpful, easy-to-understand advice on the
treatment of everyday minor ailments, anything from headaches and coughs and colds, to cold
sores or dermatitis.
Monday     Tuesday    Wednesday  
Thursday   Friday       Saturday      ADVERTISING FEATURE
The pharmacy is where you go for medicines and for the pharmacist’s advice on how to take
them. Pharmacists are trusted health professionals whose job is to help people to get the best
out of their medicines. They know exactly what’s in your medicine and will be happy to answer
any questions. You can be sure that your pharmacist will see that your medicine is at the right
strength, in the right dose and will check that you know how to take or use it properly. They
will also cross reference any other drugs you are currently taking. Many chemists now offer a
prescription collection and delivery service.
SURGERY TIMES
Your pharmacist will know when medical help is needed, and will not hesitate to refer you to
your doctor if your symptoms demand it. Often, however, an over-the-counter remedy will be
all you need, and it’s worth remembering that pharmacies offer far more medicines than any
other outlets. That’s because many of today’s effective non-prescription medicines can only
be supplied under the supervision of a pharmacist, which means they are only available at a
pharmacy. Remember, too, that you can talk to your pharmacist in confidence, even about
the most personal symptoms. All the more reason to make the most of your local pharmacist!
GP Consultations (By Appointment Only)
Please contact reception to book appointments
Emergency Clinic
Monday to Friday         8.00 - 10.00am
3.00 - 8.00pm
3.00 - 6.30pm
SEEING YOUR DOCTOR
ADVERTISING FEATURE
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
CONSULTATION TIMES
Practice Nurses (By Appointment Only)
Monday to Thursday     8.00am - 1.00pm          
Friday                    8.00am - 1.00pm          
A spring clean all the year round!
Think back to how good you felt just after taking
delivery of a new suite, or perhaps just having had a
new carpet fitted. New furnishing has a smell all its
own, doesn’t it and for the first month or so, extreme
care is taken.
However, as with all things, ‘life’ soon intervenes
and all too soon the new furnishings become, quite
literally, ‘part of the furniture’.
Obviously it would be impractical, not to mention
prohibitively expensive, to replace furnishings and
carpets every six months or so – BUT you can enjoy
many of the benefits of new furnishings by having your
home or office cleaned regularly by a local, reputable
firm.
What a treat to come in from work and be able to just
walk in and sit down and enjoy your home without
having to rush round and clean it. Perhaps you have
been ill or are just getting older and slowing down and
don’t feel able to really keep on top of the cleaning as
you like it.
Many local contractors offer a range of services for
your home and garden, so contact your local contractor
who will be delighted to explain the range of services
they offer, all designed to give you and your home or
office a real lift, and create a healthier environment.
So don’t wait for spring. Contact your local contractor
and enjoy the benefits right now!
8.00am - 8.00pm
8.00am - 8.30pm
8.00am - 8.00pm
8.00am - 8.30pm
8.00am - 6.30pm
9.30am - 12 noon
Consultations are usually 10 minutes long and are made through our receptionists, by telephone
or in person. Please refer to the list of surgery and clinic times for details. If possible, please
book with your usual doctor. Some problems do take longer than others, so if a surgery does
not run on time, please be patient.
Please remember to cancel your appointment if you find that you cannot attend. If you
are late you may be asked to make a new appointment.
The practice recognises the right of the patient to choose a named healthcare professional for
general treatment or in relation to a particular condition (eg the choice of a named female GP or
treatment by a nurse for a particular condition such as diabetes). Any such preference expressed
by or on behalf of the patient will be recorded in writing.
Patients between the ages of 16-74 who have not been seen at the surgery for a period of three
years may request a consultation with a GP, at which any appropriate inquiries and investigations
will be made. Consultations can also be requested by patients over the age of 75 not seen at
the surgery for 12 months.
Please note the practice is a training practice and at times takes medical students. On occasions
these medical students may be in attendance on your consultation. Please let your doctor know
if you are not happy for the trainee to sit in and they will be asked to leave.
EMERGENCIES
Daytime and out-of-hours telephone number 020 3049 6600.
This will provide you with a number for Seldoc, our out-of-hours cover and the number for NHS
Direct, a 24-hour helpline.
If you think you have an urgent medical problem which cannot wait until the next available
appointment, you will be seen by the duty doctor, who will assess your condition, between 8.30
- 10.00am, Monday to Friday.
www.theclaphamfamilypractice.co.uk
HOME VISITS
VIOLENT AND ABUSIVE PATIENTS
Home visits are made to the housebound and patients who are genuinely too ill to attend the
surgery. Please give the receptionists as much information as possible as it helps the doctors
to assess the urgency of the problem. Patients are requested to telephone before 11.00am if a
visit is required that day.
All practice staff have the right to work in a safe environment, therefore the practice has zero
tolerance regarding violent and abusive patients. Should a situation arise where the safety or
wellbeing of a staff member is being compromised, the practice will request that the patient be
removed. Patients are advised in writing before removal.
PRIVATE APPOINTMENTS
We also offer private consultations at the Clapham Family Practice. For an appointment please
call 020 3049 6600 (Option 5). Due to NHS restrictions, our registered NHS patients may not
avail themselves of these private consultations.
SMOKING CESSATION
INTERPRETING SERVICES
If an interpreter is needed for your consultation with the doctor or nurse, please ask
reception and this will be arranged for you. Please note that we are dependent on a third
party to arrange an interpreter for you and can therefore not guarantee when the appropriate
interpreter/appointment will be available.
Our specially trained practice nurse(s) provide advice, support and treatment for patients who
want to stop smoking. Patients are seen by appointment only.
SEXUAL HEALTH CLINIC
A confidential advice and information clinic for sexual health concerns. You can talk about any
areas of sexual health eg contraceptives, sexual transmitted infections, pregnancy etc. You
do not have to be registered at the practice. The clinic is open on Tuesday and Thursday 6.30
– 8.30pm and Saturday 9.30 – 11.30am.
REPEAT PRESCRIPTIONS
Repeat prescriptions can be obtained, without seeing your doctor, by completing the slips
provided at reception or by faxing us on 020 3049 6601. We require two working days' notice to
process your prescription. Should you wish your prescription to be posted back to you, please
enclose a stamped addressed envelope with your request.
Prescription requests will NOT be taken over the phone, except for housebound patients.
TEST RESULTS
For test results please call 020 3049 6600 (Option 3) between 2.00 - 3.30pm, Monday to Friday.
When you undergo any test it is your responsibility to contact us for the result.
TELEPHONE ADVICE
If you need to speak to a doctor for medical advice, please ring before 11.00am and leave your
details with reception. A doctor will return your call as soon as possible. If the doctor you wish
to speak to is not available and the matter is urgent, the doctor on duty for that particular day
will return your call.
NEW PATIENTS
The practice welcomes new patients within the SW2, SW4, SW9, SW12 and parts of SW16 post
codes, please see the map on the inside back cover.. You will be asked to make an appointment
with one of the practice nurses who will obtain details of your past health and carry out a
routine check-up. This involves completing a health questionnaire, recording height, weight,
blood pressure and a urine test.
www.theclaphamfamilypractice.co.uk
CLINICS AND SERVICES
Minor Surgery Clinic
Asthma Clinic
Diabetic Clinic
Contraceptive Services Chiropody
Counsellors
Osteopath
Physiotherapy
Antenatal
Child Development
And Immunisation
Patients Over 75 Years By appointment with GP.
By appointment with GP.
By appointment with GP.
Available by appointment with the practice nurse;
- emergency contraception can be obtained in the emergency clinic (see consultation times)
- if under 16, parental attendance is not always required.
Friday 9.20 - 11.40am.
By appointment made directly with our counsellors.
Tuesday and Thursday 9.00am - 5.30pm.
Friday 9.00am - 12.30pm. By appointment with Mr Shah.
By appointment only.
Monday (am) and Wednesday by appointment with midwives.
Monday 1.00 - 2.30pm with a GP and practice nurse.
By appointment only. Will be offered a routine yearly assessment with the practice nurse at the surgery or at home with the district nurse.
ACCESS TO MEDICAL RECORDS
It is your right as an NHS patient to have access to your medical records. If you wish to view
your records, please contact the surgery and an appointment will be made for you to come in
and do so.
DISABLED ACCESS
We provide access to the building for the elderly and disabled. This is achieved by a ramp leading
up to and coming into the surgery.
www.theclaphamfamilypractice.co.uk
OTHER SERVICES
Zamri Ismail is a personal trainer and a manual therapist working in Clapham, SW London. He is based
at a private personal training studio within walking distance from Clapham Common and Clapham
South tube stations. He also runs mobile sports injury and sports massage clinics in and around Brixton,
Battersea, Clapham, Streatham, Balham and the surrounding areas.
Personal Training
Are you finding it difficult to train on your own at the gym?
Why not try personal training and enjoy the sessions now!
Sports Injury Clinic
Is an injury or muscle pain affecting your life or fitness goals?
Relive your pain now with Muscle Activation Technique (MAT)!
Massage Therapy
Whether you have an injury or your feeling tired or stressed, book in for Sports Massage Therapy
and enjoy a sense of well-being.
Call to arrange your FREE one hour consultation 07912 888998
www.zamriismail.co.uk
Muscle Activation Techniques (MAT) Clinic for Sports Injury
Rehabilitation and Chronic Muscle/Joint Pain
Are you fed up of your debilitating back pain? Do you want to get rid of the niggling shoulder
pain or the knee pain that has been bothering you for years?
Are you frustrated because of an injury that never seems to go away completely even though you’ve had many different
treatments? Is your injury or pain stopping you from achieving your fitness goals or playing your favourite sports?
ADVERTISING FEATURE
If any of these sounds familiar, read on, as this may be the answer to alleviating your pain!
What is Muscle Activation Techniques (MAT) and How is it Different?
MAT is a revolutionary new manual therapy technique that identifies inhibited and/or weak muscles and then activates
these muscles by re-establishing their connection to the brain. In most cases, these weak or inhibited muscles are the
root cause of problems. To compensate, other muscles become tight causing pain and restricted movement.
Traditionally, we treat the tight and painful muscles with stretching, massages and pain killers. With MAT, the weak
or inhibited muscles are activated, so that there is no need for the tight muscles to compensate anymore. As the results,
pain in the compensating muscles decreases, joints become more stable and normal range of motion restored. In short,
MAT treats THE CAUSE (weak or inhibited muscles) rather than THE SYMPTOMS (tight or painful muscles).
Can I expect other benefits from MAT?
Yes - they include:
• Correction of muscle imbalances
• Marked increase in muscle strength
• Prevention and management of arthritic conditions
• Improved functional capability of muscles
• Increased athletic performance
For more information about MAT visit: http://www.muscleactivation.com
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Cervical Smears
These detect any early signs of pre-cancer in the neck of the womb. They are recommended for
all women up to the age of 65 who have been sexually active. They are done, preferably, two
weeks before your period. Please arrange this with the practice nurse.
Mammography
Breast scans are offered to all women between the ages of 50 and 65. You will receive an invitation
by post, automatically.
Flu Immunisations
Flu immunisations are given in the first week of October. Please book early to ensure that you
receive your flu vaccination, as we stock only a limited supply.
Overseas Travel
A comprehensive advice and immunisation service is available through the practice nurse. Fees
are payable for some of the vaccines.
Non-NHS Medical Examinations And Reports
All the doctors carry out medical examinations, eg for life insurance, sports, HGV, taxi and
pre-employment medicals. These are by appointment. There is a fee payable for some of the
examinations and for some medical reports, eg BUPA, PPP, holiday cancellations etc. Please ask
at reception for details of fees.
COMPLAINTS AND SUGGESTIONS
This practice operates a practice-based complaints procedure as part of the NHS system for
handling complaints. All complaints must be made in writing and addressed to the complaints
administrator. We shall always attempt to learn from errors and mistakes and are happy to accept
and consider comments and suggestions from our patients.
Please present your views in writing at reception.
BIENVENIDOS A CLAPHAM FAMILY PRACTICE
Este folleto ha sido preparado para presentarles a nuestro equipo y a ayudarle a que puedan
hacer un uso más efectivo de nuestros servicios. Nuestra intención es la de proveer el nivel más
alto de Asistencia Sanitaria para usted y su familia. Por favor, lea este folleto con atención; le
ayudará a hacer un mejor uso de nuestras facilidades y servicios.
LOS MÉDICOS
Tenemos seis médicos asociados en nuestro Ambulatorio:
Dr Paul Heenan (Varón) MB BCh (Dublin, 1984) BAO Dip Obs
Especialista en Psiquiátria y Cirugía Menor.
Dr Angela Munden (Mujer)
MB BCh (Southampton, 1983) DRCOG Dip Obs WSI
Especialista en Pediatría, Ginecología y Asistencia a la Tercera Edad.
Dr Desmond Coffey (Varón) MB BCh BAO (Cork, 1975)
Especialista en Dermatología, Infecciones Torácicas, Asma y Sistema Inmune Deficiente.
Dr Redmond Walsh (Varón)
MB BCh BAO (Dublin, 1983) LRCSI LRCPI WSI
Especialista en Asistencia Psiquiátrica y Lesiones Deportivas.
www.theclaphamfamilypractice.co.uk
Clapham Family Osteopath
Osteopathy for all the family
Julia Finlay M.Sc, B.Ost, B.SC(Hons), Registered Osteopath
Effective Safe Gentle
If you are not sure about whether your problem is suitable for
osteopathic treatment please do call or email.
£5 off first consultation
when you bring this advert
email: [email protected]
www.claphamfamilyosteopath.co.uk
Chelsham Road,
Clapham,
London
SW4 6NP
What is Osteopathy?
Osteopathy is an established system of diagnosis and treatment, which recognises that much
of the pain and disability we suffer stems from abnormalities in the structure and function of
the body. This school of medicine, founded in 1874, aims to restore the individual’s natural
healing ability by using a combination of treatment involving manual techniques, lifestyle
improvements and health advice.
ADVERTISING FEATURE
MB BS (London 1993) BSc (Hons) MRCP
Médico asalariado
Dr Devika Unnikrishnan (Mujer)
MB BS 2005 University of Newcastle upon Tyne, MRCGP,
DCH, DFSRH, DRCOG
Dr Atin Goel (Varon)
MB BS 2005 University of London
HORARIOS DE LA CLINICA
Osteopathy is a patient focused system of manual medicine that
promotes the health of the whole person. Conditions osteopathic
treatment may help include:
• Joint aches/pain including arthritis • Back, neck and pelvic pain
• Headache
• Sciatica
• Muscle cramps and spasms
• Fibromyalgia
• Digestive and circulatory problems • Minor sports injuries
Telephone: 07779 017965
Dr Gerard Hughes (Varón)
At the initial consultation the osteopath will ask detailed questions about general health,
diet, lifestyle, emotional state, as well as medical and family history. This will be followed
by a physical examination, with the patient sitting, standing, walking and possibly carrying
out other movements. This allows for a diagnosis and treatment plan tailored to the patient’s
needs.
Osteopathy is used for treating problems associated with muscles, ligaments, nerves and
joints. It focuses, not only on the joints of the spine, and the nervous system, but also on the
body as a whole. Whilst back and neck pain are common problems seen, osteopathy can help
treat a wide range of health problems, such as changes to posture in pregnancy, unsettled
babies, repetitive strain injury, postural problems caused by driving or work strain, common
childhood illnesses and behavioural problems, the pain of arthritis and sports injuries.
Osteopathy was the first of the complementary healthcare professions be awarded statutory
recognition. So make sure you choose a practitioner who is registered with the General
Osteopathic Council (GOsC).
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Monday     Tuesday    Wednesday  
Thursday   Friday       Saturday      8.00am - 8.00pm
8.00am - 8.30pm
8.00am - 8.00pm
8.00am - 8.30pm
8.00am - 6.30pm
9.30am - 12 noon
HORARIOS DE CONSULTA
Consultas a doctores (solamente con cita previa)
Please contact reception to book appointments
Triage Clinic (solamente emergencias)
Monday to Friday         8.00 - 10.00am
Consultas a enfermeras (solamente con cita previa)
Monday to Thursday     8.00am - 1.00pm     3.00 - 8.00pm
Friday                    8.00am - 1.00pm      3.00 - 6.30pm
VISITA MÉDICA
La duración de las consultas médicas es de 10 minutos y se pueden reservar, a través de
nuestras recepcionistas, en persona o por teléfono.
Por favor, tome nota de los horarios de la oficina y de las clínicas. Siempre que sea posible,
solicite la cita con su médico habitual.
Algunos pacientes toman más tiempo que otros, por lo cual, le rogamos que tenga paciencia en
el caso de que su cita se retrase.
Por favor, recuerde cancelar su cita si no va a asistir a ella. Si llega tarde a su cita es posible
que tenga que concertar una nueva.
La clínica reconoce el derecho del paciente de elegir un professional de la salud específico para
un tratamiento general o en relacíon a una conditión particular (ej La eleccíon de una doctora
o del tratamiento por parte de una enfermera para uncaso concreto como la diabetes). Tales
preferercias expresadas por o en beneficio del paciente serán grabadas por escrito.
Los pacientes de edades comprendidas entre 16y 74 años que no hayan sido vistos en la clinica
durante un período de tres años pueden pedir una consulta con un doctor, en la cual serán
rewlizadas las preguntas e investigaciones pertinentes. Las consultas pieden ser también requeridas
por los pacientes mayors de 75 que no hayan sido vistos en la clínica durante 12 meses.
www.theclaphamfamilypractice.co.uk
Manor Studio
Russian Ballet School
Directed by a former principal
of the Bolshoi Ballet
Classes for Boys & Girls
Pas de Deux
Russian Workout
Adult Classes
All Ages
All Levels
Welcome
ADVERTISING FEATURE
•
•
•
•
•
Telephone:
020 7498 0498
manorballet.com
Manor Studio
EMERGENCIAS
Manor Studio dance school offers real training in
the Russian system of ballet for both amateurs and
serious students.  Directed by a former principal of
the Bolshoi Ballet, the teachers  have been trained in
Russia or in Russian schools and have all performed
on the Russian stage.
Durante el día llame al teléfono
Fuera del horario de oficina llame al teléfono
This method of teaching is over 300 years old but
still produces the most technically proficient and
artistically expressive dancers.  
Classes are available for all levels and for those
aged from 2½ years upwards. Our aim is that you
have fun while improving your skills. The school is
open all year round.
We are located in a beautiful Victorian building in
Clapham Manor Street with the benefit of off-street
parking. Our two beautiful studios are equipped
with barres and mirrors. We believe ballet deserves
the right environment for concentration, dedication
and hard work. If you can achieve these you will be
happy and do well.
For more information, please call 020 7498 0498.
[email protected]
EVERYONE IS WELCOME AND WE WILL
ALWAYS FIND THE RIGHT CLASS FOR YOU.
42 Clapham Manor Street, London
Core Counselling
Core Counselling offers you a safe and confidential place
to talk about your life and anything that may be confusing,
painful or uncomfortable.
ADVERTISING FEATURE
It allows you to talk to someone who is trained to listen
attentively and to help you improve things.
020 3049 6600
020 7627 4981
Este último le facilitará un número de Seldoc, nuestros médicos de guardia, así como el
número de NHS Directo, una línea de ayuda disponible las 24 horas.
Si cree tener un problema médico urgente que no puede esperar hasta la próxima cita, podrá ser
visitado por una de nuestras enfermeras, que asesorará su condición, de lunes a viernes entre
8.30 y 10.00 de la mañana.
VISITAS A DOMICILIO
Las visitas a domicilio son sólo para aquellos pacientes impedidos o demasiado enfermos para
visitar el ambulatorio.
Por favor, dé a la recepcionista el máximo de información posible para que los médicos puedan
valorar la urgencia de su condición.
Los pacientes deben llamar antes de las 11.00 de la mañana si se requiere la visita ese mismo día.
CITAS PRIVADAS
Clapham Family Practice también ofrece consultas privadas. Si desea una cita, por favor llame
al 020 3049 6600 (Option 5).
Debido a las restricciones del NHS, los pacientes registrados en nuestra clínica no podrán ser
vistos como pacientes privados.
REPETICIÓN DE RECETAS
Las recetas médicas repetidas pueden ser obtenidas, sin necesidad de visita médica, rellenando
una solicitud suministrada en la recepción o enviándola por fax al 020 3049 6601.
Se requieren dos dias laborables para procesar su receta. Si desea que se le envíe la receta por
correo, por favor, háganos llegar junto con su petición un sobre con su nombre, dirección y
sello postal pagado.
La repetición de recetas NO puede ser solicitada por teléfono, salvo en circunstancias excepcionales.
RESULTADOS DE ANÁLISIS
Emotional problems don’t go away by trying to ignore
them. In fact we are increasingly recognising the link
between psychological and physical health.
Para obtener los resultados de los análisis pueden llamar a nuestra línea especial, 020 3049 6600
(Option 3), de lunes a viernes entre las 2.00 y 3.30 de la tarde.
Es su responsabilidad contactar con nosotros para conocer el resultado de sus análisis.
Suppressing strong feelings can lead to such symptoms
as sleep disturbance, headaches, aches and pains in
other parts of the body and lack of energy. It can also
lead to unhealthy behaviour, such as drug and alcohol
abuse, eating disorders, destructive or co-dependent
relationships.
CONSULTAS TELEFÓNICAS
Counselling and psychotherapy can help you to accept
yourself as who you are. Counselling and psychotherapy
can also help you to make changes in your life that are
more satisfying and enable you reach your full potential.
Our comfortable practice rooms are based in Clapham,
Camberwell and London Bridge.
For further information,
www.corecounselling.info
please
visit
us
Si usted necesita hablar con un médico para alguna consulta, por favor, llame antes de las
11.00 de la mañana y deje sus datos en recepción. Un médico le devolverá la llamada lo antes
posible. Si el doctor con el que desea hablar no está disponible y el tema es urgente, el médico
de guardia le atenderá.
PACIENTES NUEVOS
La clínica acepta nuevos pacientes siempre y cuando vivan dentro del área correspondiente.
Al registrarse, necesitará concertar una cita con una de nuestras enfermeras, quien obtendrá
información sobre su salud previa y llevará a cabo un chequeo médico rutinario. Esto conlleva
rellenar un cuestionario, incluyendo su altura, peso, presión sanguínea y análisis de orina.
on
Attract more business by placing your advert here. Simply call 0800 0234 196.
www.theclaphamfamilypractice.co.uk
Synchronicity Studios
Pilates Yoga Dance
Classes in Clapham
**Ask teachers
about discounts
for advance block
bookings.
Yoga classes are
ALL drop-in, Pilates
runs as courses &
needs booking.
For our full time table visit
www.synchronicitylondon.com
Tel 07956 945417
157a Hubert Grove | Clapham/Stockwell SW9
PACIENTES VIOLENTOS Y ABUSIVOS
Todo el personal de la clínica tiene el derecho a trabajar en un ambiente seguro, por ello la clínica
tiene tolerancia cero en relacíon a los pacientes violentos y abusivos. Si surgiera una situación
en la que la seguridad y el bienestar de los miembros del personal se viera comprometida, la
clínica pedirá que el paciente sea expulsado. Los pacientes son previamente avisados por escrito
antes de la expulsión.
Practising the Pilates technique of stretching and strengthbuilding exercises can enhance athletic performance by
making your posture more stable. It is not aerobic exercise, but it does use a lot of mat work and deep abdominal
techniques to achieve total body conditioning.
Many people are introduced to Pilates as part of their
treatment after they have suffered an injury. It’s very good
for people suffering with chronic health problems, such
as long-standing low back pain. Some osteopaths, physiotherapists and general practitioners are recommending
Pilates as one of the safest forms of exercise today. It’s
also good for relieving the stresses of everyday life.
SERVICIOS DE TRADUCIÓN
ADVERTISING FEATURE
If you are new to Yoga we
recommend trying a few different
classes to find a yoga style and
teacher that suits you.
What is Pilates?
Although pilates has only recently become popular it has
been around since the 1930s when it was introduced by
Joseph Pilates. It aims to teach people how to use their
muscles more efficiently by realigning and correcting
poor body posture.
Pilates classes are run up and down the country, and there
are lots of different versions of Pilates so you can adapt
it to suit yourself. But do make sure you have an experienced instructor and don’t be afraid to ask them why you
are doing a certain exercise.
(Off Landor Road, near Clapham North underground)
Infant Massage Courses
FBS
ADVERTISING FEATURE
These courses are deeply rewarding and designed
to give Parents and carers the opportunity to
massage their babies.
Infant massage has been practised in many
cultures around the world for centuries and is the
natural approach to give your child the love and
security it needs in the first vital year and create
bonds that last forever.
It can have numerous benefits, including aiding
your baby in the relief of colic, help with sleep
and the enhancement of communication skills.
Parents can gain benefit in the reduction in
post-natal depression, increased confidence in
handling baby and deeper parent/child bonding.
Other benefits of baby massage include help with
congestion, wind and constipation.
So if you would like to learn how to benefit your
child’s early development while having fun and
meeting new friends in a relaxed atmosphere
look for an infant massage course in your area.
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Si precisa de un traductor durante su consulta médica con un doctor o una enfermera, por favor,
solicite este servicio en recepción y será organizado para usted.
Tenga en cuenta que dependemos de un tercero para acordar dicho servicio, por lo tanto no
podemos garantizarle cuando será posible la visita con el intérprete. El tiempo de espera puede
ser de varias semanas.
CLÍNICAS Y SERVICIOS
Clínica de cirugía menor
Jueves de 1.30 a 2.40pm.
Clínica contra el asma
Cita previa con enfermeras.
Clínica para diabetes
Jueves por la mañana. Cita previa con enfermeras.
Servicios anticonceptivos
Disponibles mediante cita previa con enfermeras:
- Los anticonceptivos de emergencia pueden ser obtenidos
durante el servicio de urgencias de la clínica (ver horarios de
consulta).
- Menores de 16 años: la presencia paterna no siempre es requerida.
Podología/pedicura
Viernes de 9.20 a 11.40am. Cita previa.
Consejeros
Cita previa hecha directamente con con nuestros consejeros.
Osteópata
Martes y jueves de 9.00am a 5.30pm.
Viernes de 9.00am a 12.30pm.
Cita previa con Sr. Ajay Shah.
Fisioterapia
Cita previa.
Prenatal
Miércoles con cita previa con comadronas
Pacientes mayores de 75 años
Será ofrecido un chequeo rutinario anual con
nuestra enfermera en el ambulatorio o en casa
con la enfermera del distrito.
Desarrollo infantil e inmunizaciones Lunes de 1.00 a 3.00pm con un doctor y una
enfermera. Cita previa.
ACCESO A LOS ARCHIVOS MÉDICOS
Como paciente del NHS es su derecho tener acceso a sus archivos médicos. Si así lo desea, por
favor consúltelo con la clínica y una cita será concertada para ello.
ACCESO PARA PERSONAS DISCAPACITADAS
Nuestro edificio posee facilidades para ancianos e inválidos. Éstas consisten en una rampa de
acceso a la clínica, así como un ascensor y un servicio w.c. acomodado para ellos.
www.theclaphamfamilypractice.co.uk
OTROS SERVICIOS
Citología del cuello uterino
Detecta cualquier síntoma pre-cancerígeno en el cuello del útero. Se recomienda a todas las
mujeres menores de 65 años que tengan una vida sexual activa. Se hacen, preferiblemente, dos
semanas antes de su menstruación. Por favor, organice este análisis con la enfermera.
Mamografías
Los escáner de pecho son ofrecidos a todas las mujeres de entre 50 y 65 años. Usted recibirá una
cita directamente por correo.
Inmunizaciones contra la gripe
Las inmunizaciones contra la gripe son administradas durante la primera semana de octubre.
Por favor, pida cita con antelación para asegurar que reciba su dosis, ya que nuestras existencias
son limitadas.
Viajes al extranjero
Un exhaustivo servicio de información e inmunización se encuentra disponible a través de
nuestra enfermera.
Exámenes e informes médicos no pertenecientes al NHS
Todos los doctores llevan a cabo exámenes médicos, por ejemplo para seguros de vida, deportes,
HVG, taxi y formularios pre-empleo. Estos se hacen con cita previa.
Algunos honorarios deberán ser pagados por ciertos tipos de informes y exámenes (ej. BUPA, PPP,
anulación de vacaciones, etc.). Por favor, para más información consulte con la recepción.
QUEJAS Y SUGERENCIAS
Esta clínica, como parte del sistema del NHS, lleva a cabo un proceso de quejas sometido a ciertos
requisistos. Todas las quejas deben ser hechas por escrito y enviadas al administrador de quejas.
Nosotros debemos aprender de nuestros errores y aceptamos y tenemos en consideración cada
comentario y sugerencia que provenga de nuestros pacientes.
Por favor, presente sus puntos de vista por escrito en la recepción.
USEFUL TELEPHONE NUMBERS
Hospitals
St Thomas' Hospital
Guy's Hospital
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.............................................................................. 020 7188 7188
King's College Hospital................................................................................ 020 3299 4000
St George's Hospital.................................................................................... 020 8762 1255
Moorfields Eye Hospital............................................................................... 020 7253 3411
Maudsley Hospital...................................................................................... 020 7703 6333
Health Authorities
SE London Cluster, 1 Lower Marsh, London SE1 7NT ....................................... 020 3049 4444
PALS......................................................................................................... 020 3049 4144
www.theclaphamfamilypractice.co.uk
Family Planning Services
Manor Health Centre................................................................................... 020 7411 6900
Streatham (High Road)............................................................................... 020 8243 2400
Other
NHS Direct....................................................................................................... 0845 4647
www.nhsdirect.nhs.uk
Eating Disorders Association........................................................................ 01603 621 414
Dentist..................................................................................................... 020 7622 5333
TRAINING
Clapham Family Practice has received approval to be a training practice. We will be hosting and
supervising postgraduate doctors as part of their professional development. As qualified doctors,
they will provide an invaluable service to the practice and to you. We would value your support
in the development and training of our future doctors.
OTHER PRIMARY CARE SERVICES
1. Gracefield Gardens GP-led Health Centre.
Open 8.00am – 8.00pm seven days a week for walk-in GP services.
2 – 8 Gracefield Gardens, Streatham SW16 2ST.
Please note you do not have to be registered with a Gracefield Gardens GP to use the
service.
2. Tooting Walk-in Centre.
Open 7.00am – 10.00pm daily.
Clare House, St George’s Hospital, Blackshaw Road SW17 0QT.
3. Guy’s Hospital Urgent Care Centre.
Open 8.00am – 8.00pm daily for walk-in minor injury and urgent medical problems.
Ground Floor, Tabard Annexe, Great Maze Pond, London SE1 9RT.
FREEDOM OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A
Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely
make available. This scheme is available from reception.
ANONYMISED DATA
Anonymised data about your medical care is used for audit purposes and may be submitted to
Lambeth PCT for performance management purposes.
Disclosure of Health Records Policy
The Clapham Family Practice follows the directives of The Data Protection Act 1998 which gives
effect in UK law to EC Directive 95/46/EC, and introduces Eight Data Protection Principles that
set out standards of information handling.
Individuals have the right to access information about themselves, held on computer, and in some
paper files, under the Data Protection Act 1998. This is known as the “subject access right”.
www.theclaphamfamilypractice.co.uk
The Freedom of Information Act 2000 gives a general right of access to all types of “recorded
information” held by public authorities, sets out exemptions from that right and places a number of
obligations on public authorities. Public authorities include Government Departments, local authorities,
NHS bodies (such as hospitals, as well as doctors, dentists, pharmacists and opticians).
You must also be aware of the following:
Anyone will be able to make the request for information, although the request must be made
in writing. The request must contain details of the applicant and the information sought. The
Act gives applicants two related rights:
• A member of staff will be present with you the entire time you are with the health
records.
• to be told whether the information is held by the public authority;
• to receive the information and, where possible, in the manner requested, ie as a copy or
summary, or the applicant may ask to inspect a record.
The term “health record” is defined by Section 68 of The Data Protection Act 1998 and
means any record which:
• consists of information relating to the physical or mental health or condition of an
individual, and
• has been made by or on behalf of a health professional in connection with the care of that
individual.
A health record may be composed of the following descriptions:
• The Clapham Family Practice does not charge a fee for granting you access to health
records.
• The staff member will be unable to answer clinical queries.
• Health records remain the possession of the Secretary of State for Social Services.
• Health records cannot be removed from the GP practice and only in the exception when
requested by a Primary Care Trust.
• However, you can have copies at a cost of 35p per page.
• Should you wish to discuss your health records, you will need to make an appointment
with your doctor.
You will now be asked whether you understand and agree to the conditions stated above, and
whether you wish to proceed with the reading of the health record/s.
Notes
• Consultations with a clinician or non-clinical member of the practice staff.
• Correspondence from clinicians or non-clinical members of the practice staff, or from
health professional/s to whom the patient has been referred or has consulted with eg
specialist or pharmacist, or from persons related to the patient’s health eg Social Services,
or Housing Trust.
• Health results including blood tests, culture samples, X-ray, MRI, or of any other
investigation.
• Any other information pertaining to the patient.
Health records are kept in the possession of the Clapham Family Practice for the duration of a
patient’s registration with us. They are held to provide updated and continuing health service
for the patient and therefore the best possible service.
The Clapham Family Practice recognises your right to access your own health records and the
records of your immediate family, ie:
• Husband
• Wife
• Partner
• Child/children
Please note that The Clapham Family Practice will require written consent from the family
member/s concerned excepting those under 15 years of age.
www.theclaphamfamilypractice.co.uk
www.theclaphamfamilypractice.co.uk
Notes
www.theclaphamfamilypractice.co.uk
Notes
We can only provide our services within our practice area shown on the map. Please let us know
in writing when you move, so we can amend your records.
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for you!
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To place an eye catching
advertising feature in our vitally
important Practice Booklets and
our indispensible Appointment
Cards and Website
simply phone Jenny Mellenchip
now on 0800 612 1516.
Fern
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Streatha
PRACTICE BOOKLETS
Common North
are specially prepared by
Neighbourhood Direct Ltd
A MEMBER OF THE OLDROYD
PUBLISHING G R O U P L T D
Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: 01253 722142 Fax: 01253 714020
Website: http://www.opg.co.uk Email: [email protected]
COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in
any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher.
The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed
out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.
ZZ/DP 05.13 ebook
D18561F - 17
The Practice Charter
We aim to...
• provide a high standard of care for you and your family. No care or treatment will
be given without your informed consent.
• treat you with courtesy and respect at all times, irrespective of your ethnic origin,
religious beliefs or the nature of your health problem.
•work in partnership with you, the patients.
• ensure that you will be seen by a doctor for URGENT conditions as soon as possible
that day.
• ensure that you will have a non-urgent appointment with the doctor of your choice
within 48 hours of your request, unless the doctor is away.
•keep all information about you and your consultation confidential.
• ensure that all our staff are easily identifiable.
• advise all our patients of the system of handling complaints and suggestions.
• try not to keep you waiting for your appointment and inform you of any delays.
• ensure that in an emergency, out of opening hours, if you phone the practice you
will have to make only one other telephone call to obtain assistance.
What we expect from you; please...
•treat the practice staff with the same courtesy you would expect to receive.
•be patient if the surgery runs late. There is always a good reason.
•cancel your appointment if you cannot keep it.
•contact the surgery for your results after you have had a test. Please phone
between 2.00 and 3.30pm on 020 3049 6600 Option 3.
•give the reception staff as much information as you can.
•only request home visits for the genuinely housebound or seriously ill.
•be responsible for ordering your repeat medication by giving ample time to allow
for it to be processed in 48 hours.
•inform us of any change of address or telephone number, etc.
Finally...
Our team will try to provide the best care we can for all our patients. Occasionally
patients react to stressful situations with anger and we try to be as understanding as
possible.
HOWEVER, IF PATIENTS BECOME PHYSICALLY OR VERBALLY ABUSIVE, WE RESERVE THE
RIGHT TO REMOVE THEM FROM OUR LIST.
Practice Booklets are published by Neighbourhood Direct Ltd. 01253 722142
www.theclaphamfamilypractice.co.uk
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